• On Wednesday, I was lucky enough to be on Social Media Club Auckland’s When communities go bad panel, along with Anna Connell, Mike Kooge and Chris Keall.   The panel. Photo filched from SMCAKL site.  Some brief thoughts: Being trolled is part of the territory for doing corporate social media. Of course, social media is just…

  • Me, as it turns out. The NBR`s Chris Keall was kind enough to ask me some questions on my new role at New Zealand Cricket. What attracted you to your new job? Sport and cricket in particular is EXTREMELY relevant to my interests, and being able to combine it with the social/ digital/comms fields was…

  • Last month I left Telecom – I was six weeks shy of completing ten years there. In that time, I reckon I had about seven jobs, in the retail business, then Telecom Wholesale, then in the corporate relations team, the last two and a bit as social media manager. I want to write some stuff…

  • I enjoyed doing this post so much last year, I’m doing it again. 2012 was ‘a bit calmer than 2011, but a bit more exhausting’. At New Year’s at the Mount, there was still Rena debris washing up. Thanks to my four year old, I’ve enjoyed getting to know the wacky world of model railways.…

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  • In the last month or two, I’ve been on an unfollow binge.    @richirvine ‘following’ stats July – October 2012 When starting out on Twitter, I followed my mates who had blogs, then sportspeople, then local media and online types. I was as free and easy with the follow button as I am with peanut…

  • A few thoughts on the recent The Project [R]Evolution conference. I thoroughly enjoyed Dan Neely from the Wellington Regional Emergency Management Office – his points about responding fast, but accurately in a crisis resonated with me. It takes some maturity in an organisation to get on social media and say “we know there’s a crisis…

  • On the box

    So I was on the telly, along with Simone McCallum and Rick Shera talking about this ruling in Australia where by companies are responsible for everything that appears on their Facebook or social media pages. My (expanded) view is that social media should be literally social – a two way conversation between companies, their customers…